Frequently Asked Questions

We know you have lots of questions about our treatment options and we have tried to address as many as possible. Have a look at the topics listed and if you question isn’t answered please feel free to contact us, either by phone 519-641-3100 or email: and we will get you the information you need.

General Questions

Q. Are corporate programs available?

A. Yes Contact Debra at 519.641.3100

Q. Are gift certificates available?

A. Yes – simply give us a call and we would be more than happy to provide you with that perfect “gift of health”.

Q. Are your services covered by OHIP?

A. No –  most of our services are considered complimentary health care.  Although not covered by OHIP, most are covered by extended benefit plans. Check with your provider for more information.

Q. How long does it take to get an appointment?

A. Generally  we are booking into the following week. Depending on what service you need, we can sometimes book the same week. Acute injuries can usually  be seen within 24 hours.

Q. Do you accept credit cards?

A. We accept debit, M/C, Visa and cash.


  • About Lisa

    About Lisa

    After graduating from the Fanshawe-Western Collaborative BScN Nursing program, Lisa McClelland became a Registered Nurse at London Health Sciences Center in 2006. Lisa has since  enjoyed a career in the Intensive Care Unit and also the Cardiac Surgery floor at University Hospital in London for the past 10 years. After 7 years of working as a full time RN, in 2013, Lisa made the decision to go back to school to follow her passion of becoming a Registered Massage Therapist at The D’Arcy Lane Institute of Massage Therapy. She previously was employed at Tetherwood Spa and currently works independently as an RMT. 

    Lisa has a thirst for knowledge and has a passion to be the best health care professional she can be for her clients. Lisa also has a passion for fitness and holistic health, which was evident a few years ago after a health scare, when she dedicated herself to healing her own body through proper exercise, mobility and nutrition, rest, stress relief, lifestyle and work changes. She enjoys encouraging autonomy in her clients through teaching clients ways to help heal and maintain their own health in their body. Lisa is thrilled to work as a laser therapist with the London Laser and Lambeth Chiropractic team to continue encouraging holistic health and healing through different modalities.

    Lisa enjoys reading to expand her knowledge base, reading for pleasure, exercising at the gym, and spending time in nature.

  • Quench Essentials

    Quench Essentials

    quench_logoQuench is the only supplier in Canada to provide a range of single minerals as well as combinations in liquid ionic form, and that does not contain additives. They appreciate the high absorbability of the liquid formulation and the single mineral formulation version.Magnesium2We are pleased to carry a selection of Quench Mineral Supplements.

  • Aromatherapy Oils

    Aromatherapy Oils

    young living logoEssential oils are more than nice scents; these powerful plant extracts are your path to the natural radiance we are committed to helping you discover. Browse our Essential Oils Guide to learn more about the power of essential oils. We carry a large range of Young Living essential oils and are happy to order any you might want.

    young living peppermint

  • Aulterra Products

    Aulterra Products

    For the ultimate cell phone safety, use the Neutralizer™


    The Neutralizer™ is a small holographic disc that is the only product on the market today which has been scientifically proven to be significantly effective in reducing and or neutralizing the harmful effects of electromagnetic waves.

    Electromagnetic fields are all around us. In their natural form they are harmless. When electromagnetic fields are man-made, they have been shown to disrupt the DNA structure of our bodies, as scientific studies have shown.


    The Neutralizer contains a proprietary blend of natural materials which neutralize harmful emissions. The powerful effect of this blend of natural materials was first discovered when it was used to neutralize and remove lead and zinc from a landfill during an environmental cleanup project.


    Aulterra Energy Pillow – Blue

    Aulterra Energy Pillow™ Neutralizes the Effects of Toxins on Your Body.PillowBlue

    The Aulterra Energy Pillow’s unique combination of elements can neutralize the effect of heavy metals, EMFs, and other toxins. Give an extra boost of healing energy to the areas of your body where you need it the most with the Energy Pillow. Sleep on it, sit on it, rest your back against it. Just keep it close to you to:

    • Improve sleep
    • Reduce aches and pains
    • Promote calmness
    • Enhance well-being

    The pillow is approximately 6″ x 6″ and available in Purple, Green, Blue, and White. It is made of heavy satin fabric filled with an Enhance powder mix. Unscented. Care instructions: Pillow may be dabbed with a damp sponge if soiled. Do not wash or submerge in water.

    Aulterra Whole House Plug


    The Aulterra whole house plug fits into any electrical outlet to retune the wiring. Also, it prevents outside EMFs from getting into the house. One Aulterra whole house plug works for most homes and offices buildings (up to 5,000 sq ft).


    NOTE: The color may be yellow, orange or gray, whichever color we receive from the manufacturer. WholeHouseNeutralizerPlug-small

  • Aromatherapy Diffusers

    Aromatherapy Diffusers

    Aromatherapy diffuser


    ULTRASONIC, the simplest and most efficient way to enjoy aromatherapy without heat or a noisy pump. The most technologically advanced diffuser is our New Classic Ultrasonic Nebulizer. Safe, quiet, effective and economical!

    Aromatherapy ~ Spa ~ Home Fragrancing

    • New deco look, will incorporate into any decor
    • Patented umbrella cap, allows better diffusion of essential oils
    • Relax and soothe your senses
    • 360º multi-directional nozzle
    • Low level LED lights, create relaxing ambient lighting with On/Off feature
    • 5 timer settings and 3 vapourizing mist settings
    • Exclusive and award winning Canadian design
    • Advanced & safe ultrasonic vapour diffusing technology with energy saving features
    • Available in either 110 volts or 220 volts.
  • Laser Stop Smoking Research

    Laser Stop Smoking Research and Studies

    The following links will provide you with information about trials conducted on laser stop smoking therapy treatment. Although there have been many studies on laser stop smoking equipment and protocols that overwhelmingly support laser as a highly effective method of quitting smoking, the following are some of the more credible studies on the laser treatment for quitting smoking.

    Laser Stop Smoking Studies:

    Download the following .pdf files and read the laser stop smoking research.

    Laser Stop Smoking Study: Journal Of Chinese Medicine (.pdf)

    Omega Laser Sheridan Study

    Monkland Study

    Middlesex Study

    Harrison Study

    Laser Stop Smoking Research:

    Effect of Acupuncture on Smoking Cessation or Reduction: An 8-Month and 5-Year Follow-up Study

    Acupuncture and behaviour modification




  • NRT doesnt work

    Nicotine replacement therapies (NRT), specifically nicotine patches and nicotine gum, did not improve smokers’ chances of long-term cessation in a study by researchers at the Harvard School of Public Health(HSPH) and the University of Massachusetts Boston.

    The study appears Jan. 9 in an online edition of Tobacco Control and will appear in a later print issue.

    “What this study shows is the need for the Food and Drug Administration, which oversees regulation of both medications to help smokers quit and tobacco products, to approve only medications that have been proven to be effective in helping smokers quit in the long term and to lower nicotine in order to reduce the addictiveness of cigarettes,” said co-author Gregory Connolly, director of the Center for Global Tobacco Control at HSPH.

    In the prospective cohort study, the researchers, including lead author Hillel Alpert, research scientist at HSPH, and co-author Lois Biener of the University of Massachusetts Boston’s Center for Survey Research, followed 787 adult smokers in Massachusetts who had recently quit smoking. The participants were surveyed over three time periods: 2001-2002, 2003-2004, and 2005-2006. Participants were asked whether they had used a nicotine replacement therapy in the form of the nicotine patch (placed on the skin), nicotine gum, nicotine inhaler, or nasal spray to help them quit, and if so, what was the longest period of time they had used the product continuously. They also were asked if they had joined a quit-smoking program or received help from a doctor, counselor, or other professional.

    The results showed that, for each time period, almost one-third of recent quitters reported to have relapsed. The researchers found no difference in relapse rate among those who used NRT for more than six weeks, with or without professional counseling. No difference in quitting success with use of NRT was found for either heavy or light smokers.

    “This study shows that using NRT is no more effective in helping people stop smoking cigarettes in the long term than trying to quit on one’s own,” Alpert said. He added that even though clinical trials have found NRT to be effective, the new findings demonstrate the importance of empirical studies regarding effectiveness when used in the general population.

    Biener said that using public funds to provide NRT to the population at large is of questionable value, particularly when it reduces the amount of money available for smoking interventions shown in previous studies to be effective, such as media campaigns, promotion of no-smoking policies, and tobacco price increases.

    Smoking cessation medications have been available over the counter since 1996, yet U.S. Centers for Disease Control and Prevention statistics show that the previous adult smoking rate decline and quitting rates have stalled in the past five years.

    Funding for the study was provided by the National Cancer Institute, State and Community Tobacco Control Interventions Research Grant Program.

  • What Is The Ion Cleanse?

    What Is The Ion Cleanse?

    The value of ion therapy –Waterfallrev3
    a lesson from nature


    We are familiar with the power of nature to heal. Medicines are often first conceived and made as extracts from nature’s plants and herbs. Ion therapy also takes its cues from nature. The positive effects of ions in nature are well known – the sense of well-being you feel from the pounding surf along the beach or near the spraying mist of a waterfall, or the sense of energy you experience before or after a thunderstorm. These natural sources of energy generate tens of thousands of beneficial ions that you breathe into your body and absorb through your skin.


    Waterfalls and the surf on the beach produce ions as water droplets break apart from the energy of their movement and collisions. Ionic footbaths create an abundance of ions as water molecules break apart by means of the electrolysis of water – as a direct current is passed through an array. Ion Cleanse® footbath users commonly observe the same sense of well-being, alertness, and relaxation experienced in natural settings. Users also routinely observe many other health benefits from their sessions, including at the most basic level more energy and improved sleep patterns.

    How footbaths create an abundance of ions


    Water exists as a chemically neutral molecule of two hydrogen atoms combined with one oxygen atom. However, water in its natural state also self-ionizes in small amounts all of the time, breaking apart into H+ and OH ions and then recombining to the neutral H2O. When an array is placed in the water of a footbath and a direct current is passed through its poles, ionization is magnified many times. With the IonCleanse® dual polarity array electrical flow alternates between the positive and negative poles of the array. When current flows to the positive pole, water breaks down into an abundance of OH ions according to the formula: 4H2O + 4 e(electrons) —> 2 H, + 4 OH. When the current flows to the negative pole, water breaks down into an abundance of hydrogen ions according to the formula: 2H2O —> O2 + 4 H+ + 4e. Negative ions seek to combine with positively charged atoms and molecules and positive ions seek to combine with negatively charged atoms and molecules.

    Ion Cleanse Footbath


    Ions can not only make you feel good, they can do good. Research shows that negative ions such as released during the decomposition of water increase the flow of oxygen to the brain – increasing mental alertness, and elevating mood by affecting serotonin levels. It is thought that negative ions have a positive effect on the immune system, as well. The essence of the power of ions comes from their electrical charge, which makes them react with other ions, combining with them to produce chemical changes. Toxins in the body exist in charged, or ionic, form.

    Ion cleanse time lapse


  • Cold Sores and Canker Sores

    What are cold sores and canker sores? Cold sores and canker sores are oral lesions that can cause pain and discomfort. Cold sores, also known as fever blisters, are painful, fluid-filled blisters that often appear in clusters and are caused by the herpes simplex virus. Canker sores are shallow ulcers in the mouth that can make eating and talking uncomfortable.

    How are cold sores and canker sores treated? Both cold sores and canker sores go away on their own and the pain generally lessens within a few days.  Cold sores and canker sores can be treated with ointments, creams, rinses, and sometimes pills. These types of treatment can reduce healing time by one or two days and can lessen the uncomfortable symptoms. If you notice the signs of a cold sore, such as a tingling, itching, or painful feeling around your mouth and lips, schedule an appointment for a laser treatment as soon as possible. By catching the cold sore early, laser treatment can prevent it from breaking out. If you already have a cold sore, laser treatment will help the sore heal much faster and will reduce the discomfort. While the herpes simplex virus cannot be cured, repeated laser therapy can prevent future cold sore outbreaks. Low level laser therapy can also lessen the pain from a canker sore and promote faster healing.

    What are the benefits of using a laser to treat cold sores and canker sores?

    • Laser therapy stops the progression of the lesion
    • Cold sores and canker sores heal faster without further discomfort
    • Pain relief is immediate
    • Cold sores can be prevented if treated once the lips begin to tingle or itch
    • Laser energy destroys the virus that causes cold sores
    • Laser treatment takes just a few minutes and can be performed without anesthesia
    • Cold sores and canker sores reoccur with less intensity and frequency at the same location after laser treatment


    If you suffer from pain and discomfort caused by cold sores or canker sores, we encourage you to call our office today to learn more about laser therapy and our other treatments!

  • Appointment Policy

    Appointment Policy

    Missed Appointments

    London Laser & Hypnotherapy is committed to providing all of our patients with exceptional care. When a patient cancels without giving enough notice, they prevent another patient from being seen. When you book an appointment with us, that time is set aside for you – and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

    That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us in advance, you will be required to pay the full cost of the treatment as booked.

    Appointment Cancellations

    In the event that you are unable to keep your scheduled appointment with us, please call us at (519) 641-3100 or email us at by 2:00 p.m. on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 2:00 p.m. on Friday. If prior notification is not given, you will be charged the full cost for the missed appointment.

    Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.