Frequently Asked Questions

We know you have lots of questions about our treatment options and we have tried to address as many as possible. Have a look at the topics listed and if you question isn’t answered please feel free to contact us, either by phone 519-641-3100 or email: and we will get you the information you need.

General Questions

Q. Are corporate programs available?

A. Yes Contact Debra at 519.641.3100

Q. Are gift certificates available?

A. Yes – simply give us a call and we would be more than happy to provide you with that perfect “gift of health”.

Q. Are your services covered by OHIP?

A. No –  most of our services are considered complimentary health care.  Although not covered by OHIP, most are covered by extended benefit plans. Check with your provider for more information.

Q. How long does it take to get an appointment?

A. Generally  we are booking into the following week. Depending on what service you need, we can sometimes book the same week. Acute injuries can usually  be seen within 24 hours.

Q. Do you accept credit cards?

A. We accept debit, M/C, Visa and cash.


  • Quench Essentials

    Quench Essentials

    quench_logoQuench is the only supplier in Canada to provide a range of single minerals as well as combinations in liquid ionic form, and that does not contain additives. They appreciate the high absorbability of the liquid formulation and the single mineral formulation version.Magnesium2We are pleased to carry a selection of Quench Mineral Supplements.

  • Aromatherapy Oils

    Aromatherapy Oils

    young living logoEssential oils are more than nice scents; these powerful plant extracts are your path to the natural radiance we are committed to helping you discover. Browse our Essential Oils Guide to learn more about the power of essential oils. We carry a large range of Young Living essential oils and are happy to order any you might want.

    young living peppermint

  • Aulterra Products

    Aulterra Products

    For the ultimate cell phone safety, use the Neutralizer™


    The Neutralizer™ is a small holographic disc that is the only product on the market today which has been scientifically proven to be significantly effective in reducing and or neutralizing the harmful effects of electromagnetic waves.

    Electromagnetic fields are all around us. In their natural form they are harmless. When electromagnetic fields are man-made, they have been shown to disrupt the DNA structure of our bodies, as scientific studies have shown.


    The Neutralizer contains a proprietary blend of natural materials which neutralize harmful emissions. The powerful effect of this blend of natural materials was first discovered when it was used to neutralize and remove lead and zinc from a landfill during an environmental cleanup project.


    Aulterra Energy Pillow – Blue

    Aulterra Energy Pillow™ Neutralizes the Effects of Toxins on Your Body.PillowBlue

    The Aulterra Energy Pillow’s unique combination of elements can neutralize the effect of heavy metals, EMFs, and other toxins. Give an extra boost of healing energy to the areas of your body where you need it the most with the Energy Pillow. Sleep on it, sit on it, rest your back against it. Just keep it close to you to:

    • Improve sleep
    • Reduce aches and pains
    • Promote calmness
    • Enhance well-being

    The pillow is approximately 6″ x 6″ and available in Purple, Green, Blue, and White. It is made of heavy satin fabric filled with an Enhance powder mix. Unscented. Care instructions: Pillow may be dabbed with a damp sponge if soiled. Do not wash or submerge in water.

    Aulterra Whole House Plug


    The Aulterra whole house plug fits into any electrical outlet to retune the wiring. Also, it prevents outside EMFs from getting into the house. One Aulterra whole house plug works for most homes and offices buildings (up to 5,000 sq ft).


    NOTE: The color may be yellow, orange or gray, whichever color we receive from the manufacturer. WholeHouseNeutralizerPlug-small

  • Aromatherapy Diffusers

    Aromatherapy Diffusers

    Aromatherapy diffuser


    ULTRASONIC, the simplest and most efficient way to enjoy aromatherapy without heat or a noisy pump. The most technologically advanced diffuser is our New Classic Ultrasonic Nebulizer. Safe, quiet, effective and economical!

    Aromatherapy ~ Spa ~ Home Fragrancing

    • New deco look, will incorporate into any decor
    • Patented umbrella cap, allows better diffusion of essential oils
    • Relax and soothe your senses
    • 360º multi-directional nozzle
    • Low level LED lights, create relaxing ambient lighting with On/Off feature
    • 5 timer settings and 3 vapourizing mist settings
    • Exclusive and award winning Canadian design
    • Advanced & safe ultrasonic vapour diffusing technology with energy saving features
    • Available in either 110 volts or 220 volts.
  • Laser Stop Smoking Research

    Laser Stop Smoking Research and Studies

    The following links will provide you with information about trials conducted on laser stop smoking therapy treatment. Although there have been many studies on laser stop smoking equipment and protocols that overwhelmingly support laser as a highly effective method of quitting smoking, the following are some of the more credible studies on the laser treatment for quitting smoking.

    Laser Stop Smoking Studies:

    Download the following .pdf files and read the laser stop smoking research.

    Laser Stop Smoking Study: Journal Of Chinese Medicine (.pdf)

    Omega Laser Sheridan Study

    Monkland Study

    Middlesex Study

    Harrison Study

    Laser Stop Smoking Research:

    Effect of Acupuncture on Smoking Cessation or Reduction: An 8-Month and 5-Year Follow-up Study

    Acupuncture and behaviour modification




  • NRT doesnt work

    Nicotine replacement therapies (NRT), specifically nicotine patches and nicotine gum, did not improve smokers’ chances of long-term cessation in a study by researchers at the Harvard School of Public Health(HSPH) and the University of Massachusetts Boston.

    The study appears Jan. 9 in an online edition of Tobacco Control and will appear in a later print issue.

    “What this study shows is the need for the Food and Drug Administration, which oversees regulation of both medications to help smokers quit and tobacco products, to approve only medications that have been proven to be effective in helping smokers quit in the long term and to lower nicotine in order to reduce the addictiveness of cigarettes,” said co-author Gregory Connolly, director of the Center for Global Tobacco Control at HSPH.

    In the prospective cohort study, the researchers, including lead author Hillel Alpert, research scientist at HSPH, and co-author Lois Biener of the University of Massachusetts Boston’s Center for Survey Research, followed 787 adult smokers in Massachusetts who had recently quit smoking. The participants were surveyed over three time periods: 2001-2002, 2003-2004, and 2005-2006. Participants were asked whether they had used a nicotine replacement therapy in the form of the nicotine patch (placed on the skin), nicotine gum, nicotine inhaler, or nasal spray to help them quit, and if so, what was the longest period of time they had used the product continuously. They also were asked if they had joined a quit-smoking program or received help from a doctor, counselor, or other professional.

    The results showed that, for each time period, almost one-third of recent quitters reported to have relapsed. The researchers found no difference in relapse rate among those who used NRT for more than six weeks, with or without professional counseling. No difference in quitting success with use of NRT was found for either heavy or light smokers.

    “This study shows that using NRT is no more effective in helping people stop smoking cigarettes in the long term than trying to quit on one’s own,” Alpert said. He added that even though clinical trials have found NRT to be effective, the new findings demonstrate the importance of empirical studies regarding effectiveness when used in the general population.

    Biener said that using public funds to provide NRT to the population at large is of questionable value, particularly when it reduces the amount of money available for smoking interventions shown in previous studies to be effective, such as media campaigns, promotion of no-smoking policies, and tobacco price increases.

    Smoking cessation medications have been available over the counter since 1996, yet U.S. Centers for Disease Control and Prevention statistics show that the previous adult smoking rate decline and quitting rates have stalled in the past five years.

    Funding for the study was provided by the National Cancer Institute, State and Community Tobacco Control Interventions Research Grant Program.

  • What Is The Ion Cleanse?

    What Is The Ion Cleanse?

    The value of ion therapy –Waterfallrev3
    a lesson from nature


    We are familiar with the power of nature to heal. Medicines are often first conceived and made as extracts from nature’s plants and herbs. Ion therapy also takes its cues from nature. The positive effects of ions in nature are well known – the sense of well-being you feel from the pounding surf along the beach or near the spraying mist of a waterfall, or the sense of energy you experience before or after a thunderstorm. These natural sources of energy generate tens of thousands of beneficial ions that you breathe into your body and absorb through your skin.


    Waterfalls and the surf on the beach produce ions as water droplets break apart from the energy of their movement and collisions. Ionic footbaths create an abundance of ions as water molecules break apart by means of the electrolysis of water – as a direct current is passed through an array. Ion Cleanse® footbath users commonly observe the same sense of well-being, alertness, and relaxation experienced in natural settings. Users also routinely observe many other health benefits from their sessions, including at the most basic level more energy and improved sleep patterns.

    How footbaths create an abundance of ions


    Water exists as a chemically neutral molecule of two hydrogen atoms combined with one oxygen atom. However, water in its natural state also self-ionizes in small amounts all of the time, breaking apart into H+ and OH ions and then recombining to the neutral H2O. When an array is placed in the water of a footbath and a direct current is passed through its poles, ionization is magnified many times. With the IonCleanse® dual polarity array electrical flow alternates between the positive and negative poles of the array. When current flows to the positive pole, water breaks down into an abundance of OH ions according to the formula: 4H2O + 4 e(electrons) —> 2 H, + 4 OH. When the current flows to the negative pole, water breaks down into an abundance of hydrogen ions according to the formula: 2H2O —> O2 + 4 H+ + 4e. Negative ions seek to combine with positively charged atoms and molecules and positive ions seek to combine with negatively charged atoms and molecules.

    Ion Cleanse Footbath


    Ions can not only make you feel good, they can do good. Research shows that negative ions such as released during the decomposition of water increase the flow of oxygen to the brain – increasing mental alertness, and elevating mood by affecting serotonin levels. It is thought that negative ions have a positive effect on the immune system, as well. The essence of the power of ions comes from their electrical charge, which makes them react with other ions, combining with them to produce chemical changes. Toxins in the body exist in charged, or ionic, form.

    Ion cleanse time lapse


  • Cold Sores and Canker Sores

    What are cold sores and canker sores? Cold sores and canker sores are oral lesions that can cause pain and discomfort. Cold sores, also known as fever blisters, are painful, fluid-filled blisters that often appear in clusters and are caused by the herpes simplex virus. Canker sores are shallow ulcers in the mouth that can make eating and talking uncomfortable.

    How are cold sores and canker sores treated? Both cold sores and canker sores go away on their own and the pain generally lessens within a few days.  Cold sores and canker sores can be treated with ointments, creams, rinses, and sometimes pills. These types of treatment can reduce healing time by one or two days and can lessen the uncomfortable symptoms. If you notice the signs of a cold sore, such as a tingling, itching, or painful feeling around your mouth and lips, schedule an appointment for a laser treatment as soon as possible. By catching the cold sore early, laser treatment can prevent it from breaking out. If you already have a cold sore, laser treatment will help the sore heal much faster and will reduce the discomfort. While the herpes simplex virus cannot be cured, repeated laser therapy can prevent future cold sore outbreaks. Low level laser therapy can also lessen the pain from a canker sore and promote faster healing.

    What are the benefits of using a laser to treat cold sores and canker sores?

    • Laser therapy stops the progression of the lesion
    • Cold sores and canker sores heal faster without further discomfort
    • Pain relief is immediate
    • Cold sores can be prevented if treated once the lips begin to tingle or itch
    • Laser energy destroys the virus that causes cold sores
    • Laser treatment takes just a few minutes and can be performed without anesthesia
    • Cold sores and canker sores reoccur with less intensity and frequency at the same location after laser treatment


    If you suffer from pain and discomfort caused by cold sores or canker sores, we encourage you to call our office today to learn more about laser therapy and our other treatments!

  • Appointment Policy

    Appointment Policy

    Missed Appointments

    London Laser & Hypnotherapy is committed to providing all of our patients with exceptional care. When a patient cancels without giving enough notice, they prevent another patient from being seen. When you book an appointment with us, that time is set aside for you – and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

    That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us in advance, you will be required to pay the full cost of the treatment as booked.

    Appointment Cancellations

    In the event that you are unable to keep your scheduled appointment with us, please call us at (519) 641-3100 or email us at by 2:00 p.m. on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 2:00 p.m. on Friday. If prior notification is not given, you will be charged the full cost for the missed appointment.

    Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.

  • Hair Loss

    What is Laser Hair Therapy?

    Laser Hair Therapy is a non-surgical scientific approach to treating hair loss, thinning hair, baldness and problems associated with the scalp.

    The non-surgical treatments utilize low light level laser. The treatment delivers light energy to increase the blood flow to the scalp. The laser therapy functions on the same scientific principal of that of photo biotherapy; where the laser light stimulates cell metabolism and causes damaged cells to be repaired.
    This non-invasive technology has been used successfully in Europe for over 10 years and is being hailed today as a major break-through in combating hair loss. Laser light therapy was first tested in Europe over fifteen years ago.

    What causes hair loss or thinning hair?

    Hair loss is a natural, daily occurrence. On average, 100 hairs are lost each day. When hair loss significantly exceeds growth, baldness occurs. In 95% of men, hair loss is an inherited trait, caused by genetics. Until recently, it was believed hair loss in men was inherited only from the mother’s father. It is now understood that baldness genes are passed down from both sides of the family. People are born with a predetermined number of hair follicles; the number never changes. While a child is in the womb, hair follicles are genetically coded. If the genes responsible for hair loss are present during this time, hair follicles are made sensitive to the hormone Dihydrotestosterone (DHT).

    Miniaturization Caused by DHT

    As men approach adulthood, the amount of DHT in the body increases, causing the follicles to cease producing hair. This process is known as androgenetic alopecia, or male pattern baldness. In androgenetic alopecia, hair follicles that are producing healthy hairs begin to produce shorter, thinner, more brittle hairs. Eventually, these follicles produce only fine, almost invisible, short hairs or they stop completely. This process is called “miniaturization.” (To find out more about other causes of hair loss, such as those listed below contact us.)
    • Diet
    • Medications
    • Postpartum Changes
    • Menopausal Changes
    • Excessive Chemical Processing
    • Stress

    What are the benefits of laser hair therapy?

    • Increases blood supply to the scalp.
    • Stops the progression of hair loss in 85% of the patients.
    • Stimulates regrowth of hair.
    • Repairs and improves hair shaft quality.
    • Dramatically prolongs the life of hair color and perms.
    • Relieves irritating scalp conditions.

    Who is the best candidate for Laser Hair Therapy?

    More than just genetically inherited pattern hair loss. Women specifically are susceptible to sudden hair loss triggered by hormonal imbalance, thyroid conditions, childbirth, new use or change in methods of contraception, and certain medications.

    Women may also, like men, experience hair loss due to auto-immune disorders, recent physical and/or emotional trauma (such as surgery or a car accident), fungal infections of the scalp, and environmental factors (poor diet, smoking, excessive alcohol consumption, toxins in the body).
    No treatment program or device will ever offer perfect results for each and every individual.

    Typically, patients may observe the following results;

    1. No change of condition: No stop or slowing of hair loss, no hair regrowth observed.
    2. Stabilisation of condition: Loss of hair has substantially slowed or stopped completely. No regrowth observed
    3. Restoration of hair: Hair loss has stopped, and existing hair appears more healthy, thicker and fuller.
    4. Regrowth of hair: Loss of hair has stopped, existing hair appears more healthy, ticker and fuller. New hair regrowth has been observed.

    The most important factor that dictates what result you can expect (1-4 above) is essentially how long you have been losing your hair, plus other factors such as hereditary conditions, genetics, general health, hormones etc. As a rough guide our statistics have shown;

    1. Hair loss over 7 years has no real benefit from LLLT technology, if hair follicles have been dormant for this time, they have likely been reabsorbed into the body and must be replaced by a hair transplant, no amount of laser energy can solve this problem
    2. Hair loss between 5-7 years has a low chance of achieving strong results.
    3. Hair loss between 3-5 years has a much better chance of achieving strong results
    4. Hair loss < 3 years responds best to laser therapy.

    Is laser hair therapy safe?

    Yes! The energy produced by the photons does not have the thermal component to cause thermal injuries to users or operators. Laser light energy does not change or alter molecular structures; it stimulates the body’s mechanism to repair and heal itself.

    Treatment Protocols

    Treatments are required 2-3 times weekly for twelve weeks. At that point a reassessment is done. Depending on several factors 1-3 courses of therapy may be required.

    How much does it cost and what is included in the price?

    Low level laser therapy for hair restoration is available only as a package. Since we customize each person’s treatment plan, we offer it at a set price. As we tend to want immediate results with anything we do, we feel it is to your benefit to pay up front so that you are more likely to continue through with the entire program. The cost for the twelve week program is $1800.